Fed-Ex Shipping Nightmare
I have a rant. I sent a gift to a special friend recently. It was sent via FedEx Ground last Monday and was due to arrive on Thursday. No big deal. When it did not arrive Thursday, I began to wonder. After three e-mails and 2 phone calls, I still don't know where my package is. The e-mails were worthless. You get a different person every time and only one bit of information can be relayed each time. I finally got to calling Friday night. The person told me we located the package in So. SF and I would get a call from a FedEx employee in So. SF that night. You guessed it, no call. So I call back Saturday morning. Now a different person is telling me that there is no evidence that the package is in So. SF. WTF? Plus now they're telling me FedEx Ground is closed for the weekend and no one can help me. AAARRGGGHHH!!!! I'm thinking if I wait until Monday, I'm back to the starting point. So I keep asking for a higher level person and finally get to the manager of a manager of the person who I was transferred to by the person who took my call. You get the picture? Well, finally I have somebody who will take personal responsibility to find my package. She never found it on Saturday but assured me when FedEx Ground opens on Monday, she will check into it and call me back. Geez, it shouldn't be this difficult. The saga continues Monday...........
~posted by RNSCPA
~posted by RNSCPA
posted by LeAnne at 8:39 PM
3 Comments:
Sad to report that my package may have fallen into the FedEx black hole. Received word from my FedEx contact that nothing has been found yet. AAAAAAARRRRRGGGGHHHHH!!
Yes, my FedEx contact today was very resolute that my package may never be found. Unfriginbelievable!!! Makes me want to SCREAM!!!! Now I have to deal with the company I purchased the gift from to see how they are going to handle the situation. They already have been very unresponsive through this whole procss. FUCK.........
The saga continues. Still no package. The company maintains that there is hope that the package will be found. pffftttt!!
Good thing I used American Express. I placed a billing inquiry with AmEx and they reversed the charge and will start their own investigation. But my friend is still giftless and after all, Tuesday is Valentine's Day......
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