Stick it, Toshiba!

I have one for ya…

I placed an order with Toshiba.com for a new battery and adapter for my laptop on 2/24. It’s now 19 days later and while I have my battery, I don’t have a freaking adapter to charge it with. I’ve called Toshiba’s customer care twice and all they can tell me is that the part is out of stock and they don’t know when they’ll be getting in a shipment. In the meantime, my laptop is dead for what is now three weeks with no end in sight. Toshiba’s solution: Upgrade my shipping from 5 days to 2 days on a product that they don’t even have in stock. Woohoo! My problems are solved now! Customer service at it’s finest.

Thank you for a place to rant!

Ramblingprincess in Vermont

Earth to MCI...helloooooo?

I call MCI to change my mom's telephone service to her new
retirement home. "Hello this is Mary Anne" My ass. Where in India
are you? If you've not read the World is Flat...you must!!!!
There's a chapter on the training that goes into these Indian call
centers. Anyway, I explain all...and she starts a fake cry "I so
sorry about your father dying". Bullshit. It was 42 years ago....I
just want to move the service. "Who are you" I am his son,
remember. "Oh, why do you want to move the service?" I explain.
"Who is she to you?" MY MOTHER, DAMN IT! "Is she dead too?". WTF
must I do to move the service. "We need death certificates for your
father and mother". NO, my mother is ALIVE!!! "Once we have the
death certificate, it will take 60 days to move the service". WTF!!!!

OH GOD - Must I transfer the service to SBC (OMGGGGGGG!!!!)
and then try to move it or just give up the phone number and start over?

~posted by Ed in Fresno, CA.